Application Support Specialist

Executive Mandate Specification

Application Support Specialist

Salary: Range £25k - £30k depending on experience.

Location: Otley West Yorkshire, this role will be a hybrid of office and home based

We are looking to recruit an experienced application support specialist to work within a small team supporting hospital image storage systems. This position would ideally suit somebody that thrives in a busy working environment.

Responsibilities

• Provide excellent customer service via email, meetings and telephone
• Communicate regularly with clients to provide updates
• Investigating, troubleshooting and diagnostics
• Monitoring and triaging incoming support tickets
• System upgrades
• Dealing with problems in an efficient manner

Experience

• Previous customer facing support skills
• Able to prioritise own workload
• Strong verbal and written communication skills
• MS Office, SQL, HTML, XML, JSON, Apache Directory Services and

Postman

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Flexitime
• Free parking
• On-site parking
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Otley, LS21 1BT: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service (preferred)
• Technical support (preferred)

Work Location: Hybrid remote in Otley, LS21 1BT

Reference ID: W2301

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship