Customer Service Coordinator

Executive Mandate Specification

About us

Training First Safety Ltd is a small business in Kilmarnock. Our goal is to promote safety in the construction workplace. We work with a network of CITB Approved Training centres and leading instructors to provide the highest quality training to companies across the UK.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Safe work environment
• Company perks
• Relaxed atmosphere

Who we are looking for:

We are looking for a motivated and enthusiastic individual to join us as a Customer Service Co-ordinator to keep our office running smoothly. This is a permanent part-time role of 25 hours per week, ideally 5 hours a day, though we are flexible with hours and days to suit. You will be working on-site from our office in Kilmarnock, but we are open to hybrid setting.

You do not have to have the industry experience - we’ve got you covered! We will provide full training to help you learn and understand everything you need to know for the role. All we require from you is:

· A willingness to learn and a positive, can-do attitude.

· Someone who is motivated and detail-orientated.

· Strong IT & literacy skills

· Good communication skills with the ability to talk to a wide range of people.

· Strong organisational and time management skills to handle multiple tasks simultaneously.

· You are comfortable working independently and can take initiative when necessary.

What you will be doing:

As our Office Administrator, you will play a crucial role in supporting the day to day operations of our business. Collaborating and working alongside our Managing Director and the Director of Operations, you will be:

· Obtaining certificates from outsourced trainers and sending them out to relevant parties.

· Maintaining onboarding systems for suppliers, and monitoring to ensure compliance with our industry regulations.

· Generating leads for the business through research and outreach.

· Preparing and sending quotes for training to potential clients.

· Maintaining accurate attendance records for training sessions.

· Providing general administrative support as and when needed.

These are the core tasks of the role at present, however, there is a likelihood that additional tasks may be given in support of our business growth.

Please email CV to kirsty@trainingfirstsafety.co.uk

Job Type: Part-time
Part-time hours: 25 per week

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kilmarnock: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 06/05/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship