Service Desk Analyst

Executive Mandate Specification

Do you want to revolutionise the rail industry?
Working on industry-critical products that are widely used across the railway industry, we have a role for a Service Desk Analyst to join our service team.

About the role
As a Service Desk Analyst, you will be using the latest tools and technologies to support internal and external customers across BAU and multiple interesting and challenging projects. Working to ensure that our product is available and performing at the highest standard for our clients while also ensuring that the internal team have the tools they need to perform.
You will be working closely with other support engineers as well as developers and project managers, collaborating as one single team for an effective service for our customers. Our teams are made up of engaging, smart, and analytical thinkers who love to solve complex problems. Working in an open environment that promotes transparency and knowledge sharing.

What we are looking for
We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.

Proactive and analytical
Knowledgeable in triaging and prioritising
Experience of managing and administering O365 products including Azure AD, Endpoint Manager and Exchange.
Effective communicator, both orally and written, to ensure customers receive the best service possible.
Experience of working in an ITIL environment aligned to industry best practice.
Being involved in the wider support community, identifying good practices we can adopt and sharing your experiences.

Benefits

25 days holiday + 8 bank holidays per year
Bonus scheme
Long service annual leave entitlement scheme
Long Term Incentive Plan Scheme
Free eye tests
Flexible remote working policy
Casual dress code
Social events paid for by Tracsis
Bupa Medical Health care after 1 years’ service
Learning & Development opportunities

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship