CUSTOMER SERVICE SUPERVISOR

JOB DESCRIPTION

Hours: Full Time

Primary Responsibilities

• Management of back orders
• Liaise with the buying department on due dates of outstanding products and communicating to customers
• To ensure all misplaced/lost orders are investigated and resolved
• Settle all complaints in line with company guidelines
• To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
• Ensuring all stock received is allocated to the correct location
• Ensure all refunds are completed using Sage Pay or PDQ
• Responsible for all administration duties
• To attend selling events when required
• To help with annual stock checks
• Any other reasonable management tasks

Knowledge and Skills

• Knowledge of MS Office, plus internet

HOW TO APPLY

Email: leonbishton@stevensons.co.uk