CSR (Customer Service Representative)

Executive Mandate Specification

Skills Training Group are an award-winning training provider with centres based in Paisley & Dalgety Bay, Fife. We deliver a range of technical courses aimed at gas engineers, electricians and plumbers, as well as short courses such as First Aid and Health & Safety training.

Role is based in our Paisley Headquarters.

Due to continued success we are recruiting a new member to join our highly skilled customer service team. The successful applicant will form part of a highly motivated and fast paced Team planning and arranging training for both local and National clients to an excellent standard.

Activities will include preparing assessment/training paperwork, ensuring classrooms are fully prepared, securing new business, logging clients onto our systems, responding to incoming enquiries and outbound activities. Attention to detail and a strong passion for delivering exceptional customer service i.e. verbally, written and face to face communications is key to this role. Taking payment transactions, course bookings and training area preparation will be amongst some of the varied activities required.

Previous experience with Salesforce whilst not essential would be an advantage.

Excellent timekeeper.

Must be a Team player.

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

COVID-19 considerations:
In line with our COVID - 19 Policy we will expect the applicant to look after the safety of clients and staff visiting each of our Centres.

Work Location: In person

Reference ID: Skills Training Group CSR Paisley

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship