Customer Service Manager

Executive Mandate Specification

We are looking for an experienced Manager to join our Management team, you will need to have;

• Exceptional customer service skills
• Dedication to high levels of safety
• A great eye for detail
• Ability to deliver high standards of cleanliness
• Experience of front of house or restaurant management
• A track record in delivering visitor experiences
• Availability for work leisure hours- weekends and school holidays

The successful candidate will have 1-3 years front of house experience in a leisure, tourism, retail, hospitality or entertainment environment. Operational and Safety management, supervisory experience. A first aid at work certificate and personal licence would be advantageous.

Shifts will be Friday, Saturday and Sunday between the hours of 8am-8pm plus two other days on rotation to complete the 5 day week.

Main Duties

• Effective supervision of staff and visitors within the Hub, ensuring their safety and well being at all times.
• Responsibility for all operational aspects of the venue during their shift
• Co-ordinating staff resources on shift to ensure appropriate staffing provision is made at all times
• Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
• Guaranteeing the venue exceeds standards at all times whether regulatory or otherwise.
• Motivating and managing staff, including responsibility for; staff, timesheets, monitoring sickness and absence, dealing with disciplinary proceedings and training.
• Undertake daily checks of facilities and equipment and organising appropriate
• Ensuring staff adhere to all regulation and legislation
• Responsibility for planning, organising, management and promotion of activities and events to achieve set targets
• Contribute to the business development and planning.

In return we offer:

• Sociable hours (between 9-8 pm),
• Salary to reflect your contribution
• Free training and development
• Free food and drink
• Free term day visits
• Paid holidays

Job Type: Full-time

Salary: From £26,000.00 per year

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Application question(s):

• Can you please confirm you can work Saturdays and Sundays

Experience:

• First-Line Managers: 1 year (required)

Work Location: One location

Reference ID: Manager 2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship