Fire Alarm Inspection Scheduler

Executive Mandate Specification

About the Company

Pyro-Comm Systems was founded in Huntington Beach, CA in 1980 by Michael Donahue and quickly became one of the premier fire alarm companies in Southern California. The company’s focus was providing quality installations and service to contractors, end-users, and property managers. Many of the employees have more than 20 years of service with Pyro-Comm Systems. In 1996, Pyro-Comm Systems opened their second office in Carlsbad, CA to support clients throughout the greater San Diego area. In 2010, Pyro-Comm Systems opened a third office in the San Francisco Bay area in order to support clients throughout Northern California.

Today, Pyro-Comm Systems has ample staff throughout three offices and has annual revenues in excess of 20 million dollars from installations/ services over the past 5 years.

Pyro-Comm Systems has been involved in the design, engineering, and installation phases of Fire/Life Safety, Healthcare Communications, Security Intrusion, Voice & Data, CCTV and Access Control Systems on thousands of projects with Owners, Engineers, Developers and General Contractors. From design, engineering and code consulting, Pyro-Comm Systems provides “value added” services to Professional Engineers & Architects, Developers, Contractors, and End Users.

About the Job

The Inspections Scheduler is responsible for providing communication and support services to the applicable technicians and other office staff. He/she will coordinate the scheduling of technicians by receiving and relaying phone calls and emails.

• Coordinate and schedule the dispatch of technicians, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
• Assist Inspections Department Manager by scheduling inspections
• Coordinate subcontractors to perform their portion of inspections when applicable
• Relay work orders, messages, and information to or from technicians, supervisors, and field inspectors using up to date electronic platform.
• Work with customers to set up quarterly inspection schedules for the upcoming year
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
• Prepares and maintains accurate records and logs of all telephone calls and other records, files, and information systems
• Act as national accounts coordinator for the Inspection department and is responsible for retrieving work orders from various website and distributing to the corresponding department contacts
• Enter, update and retrieve information via multiple computer programs
• Assist in sending out inspection reports
• Assist in billing inspection jobs per office guidelines
• Assist in certificate of insurance processing

· Experience and education

• Scheduling experience is required
• Two years experience in the fire protection industry is a plus
• Efficient computer skills with working knowledge of Microsoft products such as Outlook, Word and Excel
• Possess excellent written and verbal communication skills
• Good customer service skills and a team attitude are essential
• Detail oriented, Well-organized, proficient in multi-tasking and possesses time-management skills
• Puts forth a courteous, friendly, helpful attitude at all times when answering the phones and dealing with both other associates and customers
• Willing to pass a post-offer drug screen test and background check

Competitive Salary and Benefits package offered.

Job Type: Full-time

Pay: $27.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Pleasanton, CA 94566: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Fire alarm: 1 year (Preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship