Business Co-ordinator

Executive Mandate Specification

We are looking for a Junior Sales & Operations Associate, who will help and support the store Business Manager in the efficient operations of ourPACK & SEND service centre in Elephant & Castle. The role primarily involves operational and administrative responsibilities and includes ongoing training and development in other aspects of the business.

Background

PACK & SEND specialises in sending Anything Anywhere, especially fragile, large awkward and bulky consignments. We international network of retail service centres throughout Australia, New Zealand and the UK, where we have been constantly growing for the past decade.

PACK & SEND’s business mission is to satisfy the needs of businesses and householders by providing to them the very best solution when they send any item anywhere in the world.

Scope

The successful candidate will be responsible for:

Operations

• Preparing freight for consignment
• Organising local pick-ups and deliveries
• Consigning all packages correctly
• Tracking and tracing all consignments
• Managing communications in and out of the service centre
• Handling customer services and complaints
• Handling administration

Sales

• Professional handling of telephone sales
• Performing legendary levels of customer service
• Ensuring appropriate pricing calculated for customers

Key accountabilities:

• Achieve high standards of customer service
• Develop skills and knowledge of all aspects of the business with the aim of being promoted to Business Manager or Business Development Manager’s role.

Attributes for the successful candidate:

• Self-motivated
• Enthusiastic
• Punctual
• Good communicator
• Organised
• Computer literate
• Well presented

Work Remotely

• No

Job Types: Full-time, Permanent

Salary: £23,500.00-£26,500.00 per year

Benefits:

• Casual dress
• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Supplemental pay types:

• Performance bonus

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship