Customer Service Assistant

Executive Mandate Specification

Put your best foot forward and join the best office in the world, OFFICE shoes. Help us to provide excellent customer service by handling all customer queries efficiently, professionally and to a high standard whilst representing the brand at all times.

Responsibilities:

· To provide first class customer service to our valued customers

· Communicate professionally with customers via email, Live Chat, social and phone when required

· Politely deal with customer complaints, taking ownership and seek to find the right solution

· Support the stores with any query offering advice / guidance when required

· Aim to provide excellent after sales care for our customer order facility

· Be aware of department standards and adhere to at all times

· Understand the layout of the department, different teams and management structure

· Acquire a sound knowledge of store locations, regions and divisions

· Demonstrate good understanding of all systems and all other associated sites

· Take responsibility for your own development and aim to understand all tasks and processes

· Meet targets set to you by the management team

· Ensure GDPR processes are being fully followed

· Uphold OFFICE’s reputation by being a great ambassador for the brand

Job Type: Full-time

Salary: £6.83-£9.50 per hour

Benefits:

• Casual dress
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Kilmarnock, KA2 0BA: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: CSA

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship