Crew Trainer

Crew Trainer Role

• Act as a role model to all Crew Members by giving customers an outstanding, individual and memorable experience, placing them at the core of all we do.
• Be an operations expert, effectively training Crew Members and Apprentices using the Company training and Apprenticeship programme.
• Lead areas, providing coaching and direction to all crew, identifying barriers to service and production, and proactively take remedial action when necessary.
• Work as an integral part of the restaurant team supporting management, actively driving restaurant goals and targets, and ensuring that everyone’s actions contribute towards achieving them.
• Consistently deliver and maintain the highest McDonald’s standards of quality, service and cleanliness Follow all workplace safety, security and food hygiene procedures.
• Follow the uniform guidelines and take pride in your personal appearance.
• Keep the McDonald’s Values alive in the restaurant and at the heart of everything you do

Training and Coaching

• Use the 4-Step method when training Crew on a new task or station.
• Explain to Crew the ‘how to’ and ‘why’ behind McDonald’s policies and procedures.
• You will provide relevant training to Crew Members to ensure continuous development, supporting their confidence and knowledge to deliver exceptional Q,S&C.
• Provides appreciative feedback for good performance and developmental feedback when required.
• Ensures Crew remain focused on tasks and gives regular feedback on their performance.
• Recommends training needs to the restaurant’s Training Coordinator or Training Manager.
• Is available and approachable, and readily offers Crew help and advice.
• Brings the Values to life on every shift.
• Attends, and actively contributes to CrewTrainer meetings.
• Completes the required amount of training per shift.
• Actively supports the Apprenticeship Programme by completing scheduled training as required and to the required standard.
• Treat all customers and colleagues with courtesy and respect.
• Work as a supportive team member.

You will be required to attend an interview and OJE.