Customer Support Executive - remote

Executive Mandate Specification

THIS IS A FULLY REMOTE POSITION & YOU MUST BE AVAILABLE TO START IMMEDIATELY

We are looking for talented, high-energy individuals who want to be part of a fast-paced, growing digital marketing (lead generation) business.

We are looking for someone committed to helping to look after our clients on a day-to-day basis.

You will spend your time answering any of their queries regarding their campaigns, helping them understand what they can do to improve their campaign & dealing with any complaints.

What we require:

• You need to be organised and a self-starter
• You need to be able to be easy to get along with and motivate those around you
• Ideally, you need to have a good knowledge of Ads and how digital marketing works but not essential
• You need to be able to deal with any unhappy clients and be willing to find a solution that everyone is happy with
• You need to be able to successfully get on with our range of clients
• Excellent communication skills are required as you will be working on a remote basis only, therefore an exceptional level of trust and dedication will be required
• Excellent written and spoken English is essential
• Experience discussing stats and numbers with clients

The skills we’re looking for:

• Experience in managing client accounts
• 1-2 years of industry experience in a similar role (preferably agency-side).
• Ability to think on your feet and problem solve

Job Type: Full-time

Salary: £18,000.00-£21,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• customer service: 3 years (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship