First Line Support

Executive Mandate Specification

About us

ITGUYS London is a small Managed Service Provider (MSP) based in London. We provide awesome tech support to innovative and varied businesses in London.

Our work environment includes:

• Modern office setting
• Relaxed atmosphere
• Growth opportunities

We require an individual to perform 1st line support as part of our growing IT team. This position is responsible for answering incoming phone calls, dispatching incoming ticket requests to the tech team, and other technical support functions. The successful candidate will have an impeccable work ethic, be efficient in identifying and resolving issues, and have experience in the IT industry. This is a full-time position with a competitive salary and opportunities for training and development. Find out more about the role by visiting www.itguys.com/current-vacancies/

Job Type: Full-time

Salary: £31,000.00-£33,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship