Operations Specialist - Remote role

Executive Mandate Specification

Inenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customers. This gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resilience. Our customers include leading organisations across sectors from manufacturing to hospitality and retail to logistics. We also support the delivery of public sector services with a particular focus on health, social housing and education.

Position:
This role is responsible for the end to end Enterprise Operations processes, which include:

• Monitoring energy sales contracts, assessing risk and providing continuous feedback to Enterprise Sales
• Processing energy contracts from Enterprise Sales in Salesforce
• Checking for quality and accuracy to ensure that contracts are recorded accurately in line with the requirements of our Finance team
• Ensuring that all contracts successfully transfer supply and ‘go-live’

For more see job description attached.
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Requirements:*

• Minimum 5 GCSE’s A-C grade including Maths and English
• Previous support / administration experience
• Good problem-solving skills
• Good external and internal stakeholder management and ability to challenge
• Can resolve complaints and has experience with complaint resolution process
• Good energy industry and energy supplier knowledge
• Understanding of call monitoring frameworks and compliance, GDPR and regulatory standards
• Strong writing and proof-reading skills
• Excellent working knowledge of Microsoft Office Application including Word, Excel and Outlook
• Understanding of various systems including call recording software and Access Database
• Experience of working with CRM systems (desired)
• Good written and verbal communication skills
• Good organisational skills
• Ability to work effectively within tight deadlines
• Ability to engage with a wide variety of stakeholders

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Other information:*

• Salary £24k - £26k
• Annual pay related appraisals
• 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to Buy and Sell Holidays)
• Home working (location must be in the UK)
• Early finish Friday
• FREE parking
• Birthday hour
• Subsidised costa coffee
• Onsite canteen
• Employee development programmes
• Refer a friend scheme up to £1,000
• Benefits Platform - gym membership, cycle to work, retail discounts plus many more
• Fan Club Awards – employee recognition programme – winners get £250 of vouchers every quarter

Closing date 8th February 2023

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship