Customer Experience Advisor

Executive Mandate Specification

As a Customer Experience Advisor you will play a key role in delivering our mission to not only make a great first impression on our customers, but a lasting one!

At Hartwell we are embracing new systems and technologies to revolutionise the customer experience. Therefore we need someone who is passionate about people, enjoys sharing product knowledge and expertise along with working as part of a driven and successful team in a fun & energetic environment!

What you will be doing:

• You will be on the front line delivering exceptional customer service
• Sharing product information with customers
• Supporting our customers and sales team in their use of our technology
• Keeping your finger on the pulse with the industry changes
• Preparing the showroom and vehicle displays for the day ahead
• Sharing social media content
• Accompanying the customer on their first vehicle experience drive

To fulfil the role:

You’ll be genuine, warm, and friendly creating a natural environment by just being you, being there to help steer customers through their journey to reach their dream destination! You will also be organised with an interest in cars, technology and social media.

Why join us:

• Discounted friends and family schemes
• A range of development opportunities
• Reward and recognition programmes
• Refer a friend schemes
• Company events
• Free on-site parking
• Training programmes
• Flexible working hours

Hours and Pay

• £24,000 per year

Established in 1919 in Oxfordshire, Hartwell Automotive Group Ltd is a leading automotive group representing Ford car and commercial vehicles. With eleven locations based across the UK, we’re delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles. It’s this reputation, and the loyalty of our valued customers, that has seen us reach our centenary in 2019

Job Types: Full-time, Permanent

Salary: £24,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Grimsby, DN31 1UH: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship