Customer Relations Assistant

Executive Mandate Specification

We are a forward thinking, progressive Home Improvement Company providing windows and doors to both Residential and Trade Customers. Due to the fast growth of the company and exciting new projects we are looking to fill a unique and varied role for a Customer Relations Assistant. The role will be to assist and support the development of a new innovative platform whilst building strong relationships with customers and suppliers and support the Management team in all aspects of the business.

The purpose of the role is:

· To manage our customer experience journey to a consistently high level

· Liaise with Customers, Suppliers and Installers

· Provide and Manage Quotations through to sale.

· Update Systems and Portals

· Develop a strong knowledge of products and services. Full training will be provided.

· Support Management and all other Departments within the business.

About you:

· You should have a proven track record of exceeding customer expectations.

· Ability to Multi-task in a busy environment

· Plan your workload effectively to ensure customers are updated to agreed timescales

· Work accurately and meticulously under pressure

· Work as part of a team as well as on your own initiative with minimal supervision

· Continually work to high standards of customer service at all times

· Have an excellent telephone manner.

· Have knowledge of social media management

Job Type: Full-time

Salary: £22,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: One location

Application deadline: 19/05/2023
Reference ID: CRA04/23

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship