Tier 2 Support Engineer

We are looking for a talented, passionate, and motivated Tier 2 Support Engineer.

About Us and the Role:

We recently wrapped up our Series C, where we secured $100M in funding for our Cybersecurity Software Solutions. Our solutions are built for the mid-market and thus experiencing dramatic growth! Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL. As a global organization, Coro gives you the ability to work with people and teammates from across the world.

In your role as a member of the Support team, you will serve as the intermediary between clients and the R&D team, collaborating closely with engineering teams to enhance the current support infrastructure.

Come be a part of expanding the Coro Team!

Responsibilities:

• Provide tier 2 technical support to Coro customers.
• Act as the main point of contact between Coro clients and the Development team.
• Follow standard IT procedures, log IT interactions using ticketing systems, and administer helpdesk software.
• Help train and educate the support team and write comprehensive troubleshooting documentation for the support knowledge base.
• Collaborate with support and engineering teams to improve the existing support infrastructure.
• Become an expert in Coro products and deliver meaningful recommendations, troubleshooting, and demonstrations to customers

Skills and Experience:

• 4+ years of experience as an IT Specialist
• 3+ years of technical customer support experience
• Troubleshooting experience in Windows 10 & MS Office
• Experience with PC/laptop imaging, deployment, and troubleshooting
• Familiarity with Active Directory, OneLogin, Okta, or equivalent
• Knowledge of G-Suite and O365
• Experience with Datto and JAMF
• Familiarity with macOS
• Proficient in Windows PowerShell scripting
• Knowledgeable in Firewalls, VPNs (IPSEC Tunnels), and networking
• Familiarity with system security concerns and vulnerabilities
• Experience with mass deployment, including GPO, Datto, JAMF
• Strong team player

What to Expect in the Interview Process::

• Phone Screen - 30 minutes with our Recruiting Team
• Virtual Interview - 60 minutes with Hiring Manager
• Virtual Interview – 30/45 minutes with HRBP and Head of R&D
• Integrity Assessment