Customer Service Advisor
Executive Mandate Specification
Overview
Operations
Full Time
Closes 23/02/23
Stoke-on-Trent
Full Time
Closes 23/02/23
A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression.
Our UK Customer Service department is looking for customer-focused individuals to join us.
Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hand-on training program.
We know that career progression is important, therefore, we invest in you and your career where our Advisors have the opportunity to be our future Instructors, Team Leaders and Supervisors.
With a worldwide customer base, the position requires a certain level of flexibility working any five days from seven typically working between 07:00-20:30.
The starting salary for this position is £21,112 per annum increasing to £23,774 upon successful completion of training.
In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Successful applicants will need to provide proof of eligibility to work in the UK.
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.
Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
Statutory Executive Benefits & Governance
- Executive Health, Vision & Dental Coverage with Global Provider Options
- Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
- Annual Discretionary Performance Incentive & Long-Term Equity Participation
- Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
- US Department of Labor & E-Verify Work Authorization Sponsorship