Customer Service Advisor

Contract Type:

Do you have a genuine passion for Customer Service and a desire to help others? Would you like to work in a thriving organisation which truly puts its people and customers first?

Are you up for the challenge of working for a UK Superbrand, delivering great service to customers; whilst developing your skills?

We’re hiring people who are dependable to their core, who have the determination to show up, work hard and be rewarded for doing so. Autoglass® make a difference each day, getting over 1million motorists back on the road per year.
If this is of interest; then we want to hear from you!

The Customer Experience Centre at Autoglass® is a key function within our Customer Journey. Our friendly and people-focused team are carefully selected, nurtured and trained to ensure that customers interacting with Autoglass® receive a world-class customer experience and a personalised service that’s right for them.

As part of an energetic, service-driven sales team you’ll be based at home, but you’ll have regular opportunities for positive interaction with your wider team.

So, what are we looking for?
Attention to detail and a passion for delivering service excellence is key to this role; whether dealing with customers via phone or email.

You’ll be fully trained on how to use our bespoke booking system to allocate work to our 1000+ strong team of technicians right across the UK.

Your training will be office-based and will be delivered over 4 weeks by our dedicated Training team, so it’s best that you live within a commutable distance to our office in Bardon. We’ll make sure you have the knowledge, confidence; and on-going support that you need, empowering you to deal with any situation.

As the team works Monday to Sunday; we have a number of shift patterns we can offer from days to evenings and weekends. During a typical 6-week rota you’ll get 2 full weekends off. We’ll always give you your rota in advance so you can plan your time off effectively and make the most of your work-life balance.
We’ll provide all the equipment, training and support that’s needed to give your career with Autoglass® a great start! It's a busy role, so you'll need to be organised and have a dedicated space to work from, with a secure, wired internet connection.

What will a day with us look like?

Based at home, you’ll be part of a large team of advisors; and you’ll help customers with online bookings, telephone calls and email enquiries.
Although you’ll work remotely, you’ll always be connected to your manager and your colleagues through technology. We’ll also check in with you throughout the week with meetings, huddles, one-to-ones, and informal chats, to support your wellbeing and make sure you’re up to date with all the information you need.
You’ll be rewarded with a competitive salary, bonus opportunities - and there's always an incentive or a fun competition to keep you motivated!

Benefits include:

Starting rate £10.00 per hour, the rate will increase to £10.43 per hour when qualified in the role, this rate of pay is subject to our 2023 Annual Pay Review.
Eligible for a monthly bonus scheme - up to 10% when qualified in the role

Supportive learning & development opportunities - including Apprenticeship qualifications
Up to 15% pension contributions - based on employee contribution of 5%
Life assurance
28 days annual leave (including bank holidays)
Regular individual and team-based incentives
Access to our Employee Assistance Programme for wellbeing and health support.

Our Recruitment process:

Applications will be open until 15th March 2023

Interviews will be conducted via a Teams call between16th- 22nd March 2023

The start date for this opportunity is the 17th April 2023, training will be at our Bardon site in Coalville for the first 6 weeks

As we grow, so can you
At Autoglass®, even though we’re growing and improving, we’ve still managed to keep our family feeling. Which means we’re always looking out for each other, supporting each other and sharing our knowledge. So, if you’re full of bright ideas and ready to keep on learning, it’s a great place to build your future, as you help us build ours.