Customer Service Executive

Executive Mandate Specification

About us:

Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us!

We are expanding our Customer Service team and we are looking for 6 new people, so if you have got a passion for delivering the best customer service, and love working with people who share the same passion we would love to hear from you!

We have a training course starting on the 18th April 2023 It will be 8-10 weeks of dedicated in house training - including learning Amadeus GDS before going live into the CS team!

What is required from the customer service agent?

• Providing a high level of customer service, by answering calls, and emails from our customers
• Using our in house systems and Amadeus GDS to process change
• Working hard to ensure a high level of customer satisfaction to retain customers
• We want to be the BEST online travel agency out there and you can help on our mission!
• Flexible to work over a seven day period, including evenings and weekends
• Flexible working arrangements with a hybrid model of office and working from home

Required Skills:

• Someone who has the passion for customer service and helping our customers regarding their bookings
• Highly organised, proactive, able to manage multiple priorities and meet deadlines
• Preferable experience within the travel industry

Why work with us?

Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:

- We understand the importance of having a good work life balance.

- We are multiple small teams working together to reach our mission.

- We challenge ourselves daily, and move at pace

- We try new things, make decisions on them quickly.

Benefits:

If the above hasn’t already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working Alternative Airlines:

• Flight credits of up to £1000 per year based on length of service
• 2 extra wellness holidays per year focusing on employee wellness
• Enjoy a 2 week paid sabbatical for every 5 years of service

If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!

Great Place to Work 2022-23
Alternative Airlines is officially certified as a Great Place to Work 2022-23. This certification was independently awarded by Great Place to Work® after they conducted an employee survey that showed:

• 97% of employees agree that Alternative Airlines is a great place to work
• 97% of employees agree that they’re treated as a full member regardless of their position
• 100% of employees agree that they’re made to feel welcome when joining Alternative Airlines

To find out more information please view our work with us page on the following link: https://www.alternativeairlines.com/work-with-us

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

Benefits:

• On-site parking
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in Horley

Expected start date: 18/04/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship